At SKM Professional Salon, School & Cosmetics. we prioritise customer satisfaction and aim to provide a transparent and fair refund and return process for our products, courses, and services. Please read the following policy carefully:
Effective Date: 15/01/2024
1. Return and Refund for Products:
- Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 2 days of receipt. We will arrange for a replacement or provide a full refund.
- Incorrect Products: If you receive the wrong product, please notify us within 2 days of receipt. We will arrange for the correct product to be sent to you or provide a full refund.
- Change of Mind: Unfortunately, we do not accept returns or provide refunds for products due to a change of mind. We encourage customers to carefully review product details before making a purchase.
2. Refund and Cancellation for Courses:
- Course Enrollment and Registration: Upon enrolling in our courses, students agree to abide by the terms and conditions outlined in this policy.
- Cancellation and Refund for Courses: Students may request a cancellation and refund within 30 and tomorrow days from the date of course registration. A processing fee of [amount or percentage will be deducted to cover administrative costs.
- Refund Exceptions: Refunds will not be provided once course materials are provided or online access is granted. It is the responsibility of the student to ensure compatibility with the course platform and address any technical issues promptly.
3. Refund for Services:
- Virtual Services (Consultations, etc.): Refunds for virtual services will be provided if the service is canceled within 2 days of the scheduled date. Refunds will not be issued for cancellations made after this period.
- In-Person Services (Makeup Application, etc.): Refunds for in-person services will be provided if the service is canceled within 2 days of the scheduled date. Refunds will not be issued for cancellations made after this period.
4. How to Request a Refund:
- To request a refund for products, courses, or services, please contact our customer support team at contact@skmsalon.com or 9988151800. Clearly state the reason for the refund request, and provide relevant details such as order number, product/course details, or service date.
5. Processing Time:
- Refund processing times may vary depending on the payment method used. We will make every effort to process refunds promptly.
6. Policy Updates:
- SKM Professional Salon, School & Cosmetics. reserves the right to update or modify this policy at any time. Customers are encouraged to review the policy periodically.
By purchasing our products, enrolling in our courses, or utilizing our services, you acknowledge and agree to the terms outlined in this Refund and Return Policy.
For any questions or concerns, please contact us at Contact@skmsalon.com .
Thank you for choosing SKM Professional Salon, School & Cosmetics .
Sandeep kapoor
SKM Professional Salon, School & Cosmetics
7207275075, 9988151800